Technical Support L2 - (Trilingue)

**Responsibilities**:
**On-Premises & Exchange Administration**:
- Manage and administer on-premises Exchange mailboxes, including configuration, maintenance, and troubleshooting.
- Configure and manage Exchange Online environments, including mailbox creation, distribution groups, and mail flow rules.
**SharePoint Administration**:
- Administer SharePoint sites, libraries, and permissions to facilitate collaboration and document management.
- Configure and customize SharePoint environments to meet business requirements.
**Active Directory User and Group Management**:
- Manage user accounts, groups, and organizational units in Active Directory.
- Ensure proper access control and permissions management in accordance with security policies.
**ServiceNow Hands-On Experience**:
- Utilize ServiceNow platform for incident management, service requests, and change management processes.
- Handle tickets efficiently, prioritize tasks, and escalate issues as nee...