Technical Support Engineers

Responsibilities

• Respond to, analyze, and resolve production incidents related to SYNAP.
• Perform root cause analysis and implement fixes to ensure system stability.
• Operate as an extension of the existing Cranium support team.
• Participate in the support model and adhere to established processes.
• Collaborate with the product team and clients to facilitate smooth operations.
• Work a 12‑hour shift schedule (8:00 AM to 8:00 PM) (3.5 days a week) to ensure continuous coverage.

Requirements

• 5 to 8 years of experience in technical support or related roles.
• Proven expertise in C++, Linux, and the payments domain.
• Experience with Splunk is desirable.
• Strong analytical and problem‑solving skills.
• Excellent communication and teamwork abilities.

Benefits

• A multinational organization with 57 offices in 22 countries and the pos...