Technical Support Engineer

**Position Summary**:Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a **Technical Support Engineer**.
The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley's Product.
**Your Day-to-Day**:- Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base- Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
- Performing testing to ensure that the solution was successful.
- Escalating more complex issues when needed- Improving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user's business.This can include working through the LEARN Server, and other self-led training material from the Bentley-provided training portals.
- Staying up to date with primary products a...