Technical Support Engineer

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer to handle field and remote support activities, coordinate with internal teams and vendors, and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.

Key Responsibilities

1. Helpdesk & Ticket Management

• Coordinate with Retail Helpdesk for ticket updates, tracking, and closure
  
• Ensure timely resolution of incidents within SLA
  
• Follow up on pending or escalated tickets
  

2. Vendor & Escalation Management

• Coordinate with vendors for issue resolution and service requests
  
• Escalate critical technical issues as per defined escalation matrix
  
• Ensure vendor ...