Technical Support Engineer (Level 2)

As a Technical Support Engineer (Level 2), you’ll play a key role within the Network & Infrastructure team, providing advanced technical support across end-user computing, systems, and network environments.

You’ll diagnose and resolve complex hardware and software issues, ensuring systems remain secure, stable, and performant. With a strong customer focus, you’ll partner closely with IT and business stakeholders to deliver a high-quality support experience for users working across office, remote, and offshore environments.

Your Key Accountabilities

• Maintain secure and reliable IT environments by implementing security controls, monitoring risks, and responding to incidents
• Administer and optimise EUC platforms, including Microsoft Intune, Endpoint Manager, Microsoft 365, software asset management, and end-user experience monitoring tools (e....