Technical Support Engineer

We are hiring a Technical Support Engineer to deliver excellent support, resolve technical issues, and drive process improvements with autonomy.

In this role you will:

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust


• Provide post‑sales break‑fix, consulting, and collaboration with all stakeholders to resolve technical issues.


• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, and optimisation as needed.


• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams.


• Develop and maintain core competency on the Nozomi Networks entire product line and technologies.


• Create knowledge base content where none exists while updating existing content to correctly position solutions.