Technical Support Engineer

Mission

As a Technical Support Engineer at Root you keep our clients’ running, stable, and evolving. Where the Solutions Engineer builds for launch, you own what happens after - ensuring ongoing client satisfaction, that bugs get resolved, and that the steady stream of BAU changes are delivered with the same engineering rigour as the original build.

You are the technical specialist within the Support team, sitting above first-line triage and acting as the deepest layer of client-side resolution before work reaches core engineering. You will investigate and fix production issues at code level, build solutions for approved Change Requests, and develop the kind of platform breadth understanding that makes you the fastest path to an answer when something complex breaks.

You will work closely with Client Success and Delivery to ensure that what you build is right, well-tested, and clearly communicated, to clients and to the colleagues who will...