Technical Support Engineer

Job Description

The Technical Support Engineer (TSE) is responsible for providing expert-level technical product support across the full lifecycle of Rapiscan products & services — from Entry into Service through to End of Life. This role reports to Product & Technical Support Manager and requires a proactive, technically orientated, data-driven, and collaborative mindset focused on improving customer operational availability (Ao) from a service support perspective. The role combines reactive support with proactive improvement activity, with the aim of moving towards a more proactive outcome to focus on improving service operational efficiency.

This position serves as a key member of the technical escalation function within product & technical support, providing remote and on-site technical support to customers, field service teams, distributors, 3rd party providers and internal stakeholders by resolving complex technical issues. ...