Technical Support Engineer - APAC

Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We're rapidly growing and looking for another important piece of the puzzle. Is it you?

• Provide expert technical support for Shield deployments across APAC time zones as part of the global support team.
• Troubleshoot application impacting issues covering different application and infrastructure dimensions.
• Support customers with integration challenges and troubleshoot data flows between Shield and external systems.
• Proactively monitor customer environments using Prometheus, Grafana, and other observability tools to identify potential issues.
• Break down complex technical issues and expedite escalation to R&D with supporting data, logs, and analysis.
• Document all customer interactions, solutions, and technical patterns in the ticketing system and knowledge base.
• Collaborate with DEV, Product, and Operations teams to resolve...