Technical Support Coordinator

An exciting opportunity exists for a TECHNICAL SUPPORT COORDINATOR to join the Ciro Technical Team in Meadowdale.

Reporting Structure

• Reports to: National Call Centre Manager

Fielding Customer Calls

• Assist Customers (internal or external) in a professional friendly and effective manner
• Resolve Customer calls telephonically, using their Technical skills, experience and Q Cards
• Email these resolved calls to the customer and keep a record of these calls.
• Opening job cards in SAP, ensuring all info such as address, tel. numbers, contact person, equipment type, and proper description of fault is recorded.
• Responsible to follow up on open job cards (updates, returns etc.).
• Capture relevant and accurate information on the job card which will assist the service technician when preparing for his call.

Managing Field Service Calls

• Tracking Technician progress th...