Technical Support Consultant

Technical Support Consultant (Based in Kuala Lumpur, Malaysia)

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

About The Role

• Communicates directly with external customers via phone, email or chat to better understand customer reported issues and take ownership of customer issues reported and seeing problems through to resolution. Manages the opening, status update and closing of support tickets to ensure issue identification and resolution SLAs are met.
• Must possess strong technical skills and be able to prioritize tasks and projects to ensure customer satisfaction is high and issues are resolved efficiently.

Responsibilities <...