Technical Support Call Center Representative

**Job Title:** Technical Support & Customer Service Representative

**Job Description:**
We are seeking a detail-oriented, customer-focused individual to join our team as a **Technical Support & Customer Service Representative** . This on-site role combines providing technical support for electronic lockboxes and access keys with handling customer inquiries, processing orders, and ensuring customer satisfaction in a fast-paced call center environment.

**Compensation:**

+ **Hourly Pay Rate:** $17.00
+ **Schedule:** Full-time (40 hours per week) with potential for overtime.
+ **Hours of Operation:**
+ Technical Support: 5:00 AM - 7:00 PM, seven days a week.
+ Customer Service: Monday - Friday, 5:00 AM - 4:00 PM Pacific Time.

**Key Responsibilities:**

+ **Technical Support:**
+ Provide inbound technical assistance for electronic lockboxes and access keys.
+ Use multiple tools and screens to resolve customer issues ef...