Technical Support Associate - MyTime Support Fulfillment

What you’ll do & how you’ll make your mark

• Handles large volumes of inbound customer calls and makes outbound follow up calls during scheduled hours
• Always provides excellent customer experience
• Handles transferred customer calls for instant fulfillment, fulfilling the MyTime service immediately after/during phone call
• Provides customer support via support ticket, email, inbound chat, and inbound phone calls, and possibly other yet unidentified support channels as necessary when requested by management
• Recognizes that the offline organization is the first line of backup support to our inbound support teams
• Provides assistance to inbound telephone support teams as necessary and as directed by management
• Uses basic system administration tools and processes such as email application, web browsers, DNS, and other domain related products

Who you are & what you’ll need to succeed