Technical Support Architect at Assent

Elevate customer support at Assent as a Technical Support Architect. This senior role demands technical expertise, advanced troubleshooting, and collaboration skills in a dynamic environment.

In this role, you will be responsible for managing high-priority escalations while mentoring junior team members. Key skills include a deep understanding of coding, AI-driven workflows, and strategic communication with internal teams. Your insights will directly influence product improvements through thorough analysis and collaboration.

Key Responsibilities: • Manage critical customer escalations effectively • Diagnose issues through read-only product code review • Collaborate with Engineering and Product Management teams • Mentor junior technical specialists and enhance team skills • Develop AI-driven workflows using tools like Forethought AI

Requirements: • Bachelor’s degree in Computer Science or related field • 5-7 years of experience in technical support roles • Abi...