Technical Support Analyst

Position Summary
The Help Desk Technician II provides first and second-level technical support for hardware, software, application, and infrastructure-related issues across a healthcare environment. This role is responsible for responding to escalated service requests, troubleshooting end-user technology issues, supporting IT projects, deploying equipment, and ensuring exceptional customer service while maintaining operational coverage across multiple sites.
Key Responsibilities

+ Provide first and second-level technical support for urgent and routine hardware, software, application, and infrastructure issues.

+ Respond to escalated service desk tickets and resolve incidents within established service level agreements (SLAs).

+ Troubleshoot and resolve problems related to desktops, laptops, printers, peripherals, operating systems, and business applications.

+ Perform daily rounds throughout hospital and clinical locations to address technical ...