Technical Support Analyst

Key responsibilities

The Technology Support Specialist will join a highly collaborative team providing deskside and Tech Hub concierge-style support services across the London Region. While primarily based in the London office, occasional travel to other locations may be required. The role also involves interfacing with other support teams within the region and across the global support network.

To be successful, the individual must have—or be able to quickly develop—a strong understanding of how lawyers work, enabling them to analyse and deliver solutions that meet specific technical needs. This is a highly interactive role, requiring frequent face-to-face engagement with lawyers and business professionals. The individual is expected to operate in a consultative manner, demonstrating exceptional listening skills and the confidence to recommend relevant solutions using the firm’s technology tools.

Expertise in core technology platfo...