Technical Support Analyst at SNDL

Join SNDL’s Edmonton team as an On-Site Support Analyst, where your customer service excellence meets technical support. This role combines logistics, troubleshooting, and technology support in a dynamic corporate setting.
As an On-Site Support Analyst, you will collaborate with teams across corporate, production, and retail environments. Your experience in technical support (2-5 years) will help you thrive in this role, which requires quick learning and efficient problem-solving. You will assist in support for various software applications and maintain documentation for operational tasks.
Key Responsibilities:
• Handle ConnectWise support tickets efficiently
• Allocate and inventory Business Technology assets
• Aid in shipping and receiving across multiple locations
• Stage and image systems for end users
• Provide technical support for enterprise applications
Requirements:
• IT or Computer Science diploma or degree
• 2-5 years of relevant technical suppo...