Technical Success-Director

The Technical Success Manager serves as the dedicated technical steward and trusted advisor for a portfolio of high‑value enterprise clients. This hybrid role combines the deep, account‑specific focus of a Technical Account Manager with the adoption‑driven, outcome‑oriented approach of a Technical Success Manager. The primary objectives are to minimize technical friction, ensure platform stability, drive technical adoption, and deliver measurable business value across the full client lifecycle.

Responsibilities

• Incident Oversight & Escalation: Act as the high‑touch escalation point for support tickets, providing hands‑on incident oversight and coordinating rapid resolution across internal teams.
• Proactive Platform Health: Conduct regular health checks and performance audits to identify risks, optimize system performance, and maintain a stable, reliable environment.
• Technical Adoption & Solution Optimization: Partner with customers to configu...