Vacancy Description
Role Overview
As a Technical Service Delivery Manager, you will lead the technical delivery, operational stability, and continuous improvement of business‑critical applications. You will combine hands‑on technical oversight with service management leadership, ensuring incidents, releases, changes, and reliability improvements are managed with strong ownership, clear communication, and high operational discipline.
What You Will Do
On a typical day, you will lead the daily incident management process, organize and facilitate daily incident review meetings, monitor ServiceNow queues, SLAs, KPIs, ticket hygiene, and process compliance, and coordinate incident resolution activities across L2, L3, vendors, business teams, and other technical stakeholders.
Why It Might Be a Fit
To be successful in this role, you will need 5+ years of experience in Technical Service Delivery, Application Support, IT Operations, Production Support, or a similar tec...
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