Technical Service and Support Specialist

As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.

Primary Job Responsibilities

• Provide technical support and maintenance services, both remote and within customer facilities.
• Provide an immediate response to all customer support inquiries.
• Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
• Prepare and maintain accurate service call documentation.
• Engage with internal Engineering personnel.
• Train customer manufacturing personnel on applicable manufacturing syste...