Technical Security Support at CDW

Become a Technical Support Specialist at CDW, focusing on high-quality, 24x7 service across security operations. Manage and resolve client issues while mentoring team members in a robust technical environment.
In this role, you will engage with clients for direct support, troubleshoot security incidents, and improve service delivery through mentoring and knowledge-sharing. Your professional development is prioritized through ongoing training and earning certifications in security disciplines.
Key Responsibilities:
• Handle client support requests and manage related tickets
• Collaborate with teams to troubleshoot and resolve security issues
• Mentor junior staff to foster team growth
• Document processes and escalate unresolved issues
• Support enterprise-level IT infrastructure and systems
Requirements:
• Minimum 6 years in IT, with 1 year in security roles
• Intermediate-level security certifications required
• Superior communication and analytical sk...