Technical Security Operations Specialist

Elevate your career at CDW as a Technical Security Operations Specialist. Your role focuses on cybersecurity analysis and client support in a fast-paced, 24x7 environment.
As a second-level support specialist, you'll manage escalated issues and perform deep system analyses. With a focus on improving client trust and technical delivery, you'll also guide junior colleagues. This position requires a Bachelor's degree or a strong IT background, particularly in Managed Security Services disciplines.
Key Responsibilities:
• Provide 24x7 support and resolve technical requests
• Conduct extensive analysis of cybersecurity incidents
• Identify and implement workflow improvements
• Guide and mentor less experienced team members
• Create SOPs and knowledge articles for internal use
Requirements:
• Bachelor’s in Engineering, Computer Science, or equivalent
• Minimum 1 year of security operations experience
• Relevant industry certifications required
• Strong col...