Vacancy Description
Job Title: Technical Report AnalystJob Description
The Technical Report Analyst supports dealership technicians by handling technical cases, analyzing call data, and identifying trends and recurring issues in the market. This role suits someone who enjoys analytical work, problem solving, and continuous learning, and who can use Excel and critical thinking to resolve complex, unfamiliar problems. Deep automotive or OEM experience is not required, but a strong aptitude for data analysis, logical reasoning, and structured processes is essential.
Responsibilities
+ Handle technical cases from a call center that supports dealership technicians, providing clear guidance and issue resolution.
+ Use knowledge bases and documented procedures to assist with dealer software installation issues and related technical questions.
+ Ensure that escalated dealer calls include all required supporting documents and information for efficient follow-up.
+ Follow e...
The Technical Report Analyst supports dealership technicians by handling technical cases, analyzing call data, and identifying trends and recurring issues in the market. This role suits someone who enjoys analytical work, problem solving, and continuous learning, and who can use Excel and critical thinking to resolve complex, unfamiliar problems. Deep automotive or OEM experience is not required, but a strong aptitude for data analysis, logical reasoning, and structured processes is essential.
Responsibilities
+ Handle technical cases from a call center that supports dealership technicians, providing clear guidance and issue resolution.
+ Use knowledge bases and documented procedures to assist with dealer software installation issues and related technical questions.
+ Ensure that escalated dealer calls include all required supporting documents and information for efficient follow-up.
+ Follow e...
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