Technical Operations Manager

We are seeking a highly experienced Senior Technical Operations & Project Manager to join our Software and Infrastructure team within the Enterprise Platforms product group. In this role, you will lead the deployment, and operationalization of the Singtel Telco Edge Cloud , GPU Private Cloud , and associated platform services. You will collaborate closely with cross-functional development, product, business, and architecture teams to drive end-to-end platform deployment and post deployment incident handling.

Technical Operations:

Incident Response Planning:

· Develop and maintain an incident response plan outlining procedures for handling various types of incidents.

· Ensure all the tickets are resolved by the Operations team within the agreed SLA to the customers.

Incident Triage:

· Assess and prioritize incidents based on severity and impact.

· Init...