Technical Operations Analyst

Overview

We are seeking a Client Technical Services (CTS) Analyst (Financial Operations Analyst) to support a growing investment technology team for our banking client. This individual will play a key role in supporting customer experience, managing production issues, and coordinating across internal teams and third-party vendors.

This is an excellent opportunity for a mid-level support professional looking to gain exposure to investment systems, production environments, and cross-functional operations.

Key Responsibilities

• Manage and triage incoming tickets via Salesforce
• Support incident management and production issue tracking
• Coordinate with internal stakeholders and third-party vendors to resolve issues
• Monitor system performance
• Collect and analyze user activity and incident metrics
• Identify patterns or recurring issues and proactively escalat...