Technical Dispatch Supervisor

Job Description
A retail employer in the Cincinnati area is seeking a Team Lead for their facilities dispatch team. Reporting directly to the Operations Manager, this resource will lead a team of 12 dispatchers for IoT refrigeration maintenance. Responsibilities include:
- Supervising, managing, and directing the activities of Facilities Management Support Resources.
- Working with Customer to provide Deliverables as outlined herein during the Term.
- Understanding, adhering to, and supporting adherence to Customer Facilities Management monitoring and support standards and applicable policies and procedures, as provided in writing by Customer.
- Gain knowledge of Customer’s Facilities Management policies, procedures, tools, and systems and apply it to the supervision and training of the FM Team.
- Coordinate Services with Customer’s personnel.
- Communicate and escalate issues as in a timely manner.
- Ensure the Services satisfy Customer’s business needs by alig...