Technical Design Support Engineer, Night Shift

Responsibilities

• Responsible for pre-activation technical support of Masergy’s portfolio of services
• Support WAN-LAN integration, architectural design and validation
• Identify function design and product selection
• Participate in client implementation planning and related activities to ensure seamless integration or turn-up of Masergy services for both new and existing customers
• Collaborate with Product Management to facilitate the design, development and deployment of new product offerings
• Additional duties as assigned

Requirements

• Minimum four (4) years’ experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs)
• Hands‑on experience with Alcatel (Nokia) ESR, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs, SDN-NFV, Silver Peak SD-WAN, Riverbed WAN Optimiz...