Technical Delivery Manager

Job Description:

We are seeking an experienced SAP ABAP Support Manager with strong BI/BW expertise to lead application support, incident resolution, small enhancements, and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW, combined with excellent people-management skills to lead a high-performing support team, engage business stakeholders, and drive operational stability, continuous improvement, and customer satisfaction.

Key Responsibilities

• Lead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem tickets.
• Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolution.
• Act as the primary escalation point for critical production issues and coordinate cros...