Technical Customer Support - German - Lisbon

Position: Technical Customer Support

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.

• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.

• Assist with general questions, product or service information, and basic technical support.

• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.

• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.

• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper c...