Technical Customer Service Specialist (Medical Devices)

Job Overview

We are seeking a proactive service-oriented and technically skilled team member to join our Technical Customer Service team. This role serves as 2nd level support and involves managing and documenting customer complaints and supporting both internal and external stakeholders. You will handle and analyze technical inquiries, coordinate cross-functional investigations, and ensure high-quality documentation. The position is international and collaborative, requiring strong analytical skills, ownership, and a mindset for continuous improvement.

Key Responsibilities

• Troubleshoot issues, identify root causes, and provide effective solutions.
• Handle and resolve technical customer inquiries (2nd-level support).
• Collaborate with engineering, quality, and product teams on complex cases.
• Document all inquiries, complaints, and service activities in an audit-compliant manner.
• Consolidate global complaint data and ...