Technical Customer Service Specialist

Job description Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission Responds and addresses customers` problems in a timely manner utilizing our support system Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience Understands...