TECHNICAL CUSTOMER SERVICE SPECIALIST (Elche)

At Mondraker, we’ve been designing groundbreaking bikes for over 25 years. Innovation, technology, and our passion for MTB have taken us to the top — and we continue working hard toward the future.

We are now looking for a Customer Service Representative with strong technical skills — someone who not only enjoys speaking with customers, but also understands bikes inside and out. If taking apart and rebuilding a frame feels as natural to you as riding itself, and you enjoy helping people, this is your opportunity.

Your Mission

• Serve as the main point of contact for dealers regarding all technical questions related to mechanics and components
• Answer questions about assembly, maintenance, compatibility, and upgrades
• Diagnose technical issues and handle warranty claims quickly and accurately
• Work closely with the product team by providing real–world feedback to improve our bikes
• Collaborate with sales, logistics, and pro...