Technical Call Center Agent — 24/7 Cybersecurity Support

A customer experience company in Cebu City is seeking a Call Center Agent – Technical. The role involves providing 24/7 support for a global cybersecurity client, managing duties such as triaging customer calls and handling both new and existing cases. Ideal candidates should possess strong communication skills in English and be able to work rotational shifts, demonstrating the ability to manage high-severity cases with a customer-first mindset.
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