Technical Assistance Centre Supervisor, APAC

Purpose Statement

As part of building and scaling the APAC Technical Assistance Center (TAC), the TAC Supervisor plays a key role in strengthening advanced technical capability and service consistency for Capital Equipment service operations. This role handles complex and escalated service cases, elevates technical problem‑solving quality, and supports the continuous improvement of troubleshooting standards, knowledge content, and service processes. Operating with a higher degree of autonomy, the TAC Supervisor contributes to improved resolution effectiveness, service quality, and capability development across the TAC team, supporting a scalable and high‑performing regional service model.

Responsibilities

Frontline Case Intake & Service Support

• Act as a frontline support contact for Capital Equipment service inquiries from internal stakeholders and external customers.
• Independently handle service case intake while appropriately prio...