Technical Applications Scientist

Position Overview

Technical Applications Scientist – Dubai (META+ Region)

As a Technical Applications Scientist (TAS) at Illumina, you will be a key customer‑facing expert within the META+ Service and Support team. Your role involves delivering expert‑level technical guidance and after‑sales support across Illumina’s product portfolio, including Library Preparation, Sequencing Instruments, Analysis Software, and Microarray technologies. You will work closely with customers, channel partners, and internal stakeholders to resolve issues efficiently while maintaining the highest standards of service excellence.

Key Responsibilities

• Answer technical questions quickly and accurately.
• Triage, troubleshoot, and resolve customer complaints professionally and efficiently.
• Assist customers with design and interpretation of Microarray and Next‑Generation Sequencing experiments.
• Provide technical guidance on sele...