Technical Analyst Role at BCGEU

Support BCGEU's VIP clientele as a Technical Analyst focused on ticket resolution and technical analysis. This auxiliary role requires a strong technical background.
As a Technical Analyst, you will be responsible for resolving incidents and supporting executive-level users. Your knowledge of Microsoft Azure, Intune, and Active Directory will be vital for ensuring client satisfaction and operational efficiency. Engage in proactive problem-solving and quality assurance to advance overall service delivery.
Key Responsibilities:
• Resolve Level 2 and 3 technical issues for VIPs
• Monitor open incidents and ensure timely resolution
• Conduct testing and quality assurance on new software
• Provide detailed support documentation for clients
• Analyze problem trends and recommend improvements
Requirements:
• Degree in related field or substantial relevant experience
• Proficiency with Microsoft Azure and MSCCM
• Experience in technical support for VIP clients ...