Technical Account Manager | Digital Transformation for Manufacturing

Job Description and Role Responsibilities

Customer Engagement

• Act as the trusted advisor of the client.
• Support the Client Executive for the Customer Value Roadmap (CVR) definition & update and is accountable for the technical, technological and portfolio relevancy of the CVR
• Execute the customer account strategy according to Customer Value Roadmap (CVR)
• Maintain up-to-date status of all requests (ER, HMA, Escalation…).
• Be accountable for maintaining risk mitigation plan up-to-date for technical topics.
• Act as advocate of the customer and Partners within 3DS taking into consideration 3DS interest. 
• Leverage IFWE Loop to manage customer decision makers and ecosystem capitalizing all relevant information
• Define and execute the communication plan with the customer in collaboration with the Client Executive. 

Value Engagement

• Promote the VALUE ENGAGEMENT ...