Technical Account Manager (Contractor)

Responsibilities

• A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts
• The individual will be paramount in supporting our customers with long‑term plans for enhancement and expansion
• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
• Complete Technical Product Assessments
• Facilitate, coordinate, oversee product upgrades
• Periodically complete health checks across products
• Create & maintain customer Environment Profiles
• Driving ticket resolution by working closely with the support teams
• Collaborate with cross‑functional teams to understand customer issu...