Vacancy Description
- Technical Issue Resolution: Continuously monitor and analyse customers' technical challenges. Assist customers and technical support engineers in resolving support tickets quickly and efficiently, leveraging a deep understanding of the customer's business context and architecture.
- Requirement Tracking: Across diverse industries, accurately analyse customer usage patterns and needs based on their business scenarios and cloud product consumption. Surface genuine product requirements and contribute to the continuous optimisation of Alibaba Cloud products.
- Stability Support and Assurance
- Emergency Response: Lead critical incident response to facilitate rapid business recovery, including fault containment, root-cause coordination, and implementation of safeguarding measures.
- Risk Inspection: Conduct proactive inspections of cloud product usage, covering workload assessment, business capacity evaluation, risk event identification, and chang...
Ready to Apply?
अभी आवेदन करें
Submit your application for Technical Account Management-Dubai at Alibaba Cloud
Apply for this Position