Technical Account Advisor (Monterrey)

Technical Account AdvisorAbout Blue Yonder: Blue Yonder, a leader in digital supply chain transformation, offers AI-driven platforms for comprehensive supply chain management.
The company provides innovative solutions for various industries, focusing on planning, execution, and omni-channel commerce.Position OverviewThe Technical Account Advisor (TAA) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases.
TAAs maintain ownership of the customer Blue Yonder SaaS solution environment and support Customer Success Managers (CSMs) in service delivery planning and execution to ensure customer satisfaction.What you'll doCollaborate with the CSM to drive adoption and satisfaction.Create and own Customer Success Plans for relevant stakeholders.Produce and deliver monthly SLA reports to customers, ensuring SLA compliance.Provide proactive technical guidance for all Blue Yonder and customer IT projects.Prepare for and participate in busi...