Tech Support Specialist MX Global

Job Description

We are seeking a proactive and goal‑oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. The role requires strong technical problem‑solving skills, the ability to work autonomously, and a passion for technology.

Key Responsibilities

• Lead and support internal technical projects, such as migrating to new systems and implementing new tools.
• Troubleshoot and resolve technical issues efficiently to ensure seamless operations across Live Operations Platforms (CRM, SSO, Voice Platforms, Chatbots, QA tools, LMS, Knowledge Base, log reading, etc.).
• Configure and optimise platform settings to improve performance and workflow.
• Collaborate with cross‑functional teams (Development, Product, Operations, etc.) to enhance system functionality and user experience.
• Proactively identify, document and report recurring issues to improve syste...