Tech Support Analyst II - Hybrid 24/7 Service Desk

UnitedHealth Group’s Optum division in the Philippines seeks a Service Desk/Tech Support professional to join a 24x7 operation. You will resolve technical issues primarily via calls, chat, and web portal, diagnosing hardware, software, printing, and network connectivity problems including VPN.

We value 2+ years of inbound call handling, solid ticketing-tool knowledge, and strong communication. The role supports rotational shifts and a hybrid work setup in Cebu City.