Tech Support Analyst (Bogotá)

Bilingual Technical Support Engineer, Americas Support Team

We are seeking a Bilingual Technical Support Engineer to join our Americas Support Team. This is a highly technical customer-facing position that goes beyond what is typically expected in an entry-level support role. You will work directly with enterprise clients, diagnosing complex issues in live fraud detection environments, and partnering closely with engineering to deliver effective solutions.

You will provide support for multiple Featurespace products, including ARIC, deployed across both cloud and on-premises infrastructures. Your work will help ensure mission-critical systems remain reliable, high-performing, and secure, protecting millions of payment transactions from fraud every day.

Starting on a fast-track learning program, you will quickly develop your knowledge and skills in all areas of our products to facilitate getting involved with supporting customer deployments after installation...