Tech Support Analyst /bilingual Agent/ Reforma Cdmx (Ciudad Juárez)

At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.

This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.

We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.

• Manage, process and resolve technical issues in an accurate and timely manner.
• Provide excellent customer service through verbal and written communication.
• Focus on problem solving, on handling difficult and high-stress situations.
• Maintain a deep understanding of our products and services,...