Tech Operations Officer

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Business Unit: Enterprise Services Group

Department:

JOB SUMMARY

Primarily responsible for providing excellent service and assistance to all technical related inquiries, requests, problems, and concerns of all Contact Center teams, officers, and management. Provide timely and quality handling of inquiries, requests, problems, and concerns received via phone call or text, Viber, MS Teams and corporate email. Responsible for incident handling, ticketing, and first level checking/fixing. Monitors and report status of all scheduled support activities and projects.

KEY RESPONSIBILITIES

• Handle all technology related inquiries, requests, problems, and concerns of all CCC teams.

• Acknowledge all incidents and problems escalated to Technical Support team

• Open incident/problem tickets, assign technical personnel, follow-up open tickets, and close

incident/problem tickets

...