Tech Officer: Customer Engineer (FS)

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Field Services Job grade OP1 Core Description
To provide technical support for incidents arising from the hardware deployed in the stores.
Key Deliverables / Primary Functions For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources. Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients. Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations. Successfully perform, and ...