Vacancy Description
Job Description
Responsible for day-to-day operations of the service desk and IT related matters within the practice. Will take calls, answer emails and be available to assist on-site for any user related issues. Will monitor and resolve level I IT tickets through ServiceNow and provide quality customer services to their 500 users, as well as white glove support for their executive team. Will travel once a week to one of the 24 clinics around Fort Worth within a 50 mile radius (mileage expensed).
• Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
• Respond to and resolve user requests for assistance with computer systems, delivering a highquality, user-focused support experience.
• Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
• Troubleshoot technical issues and escalate them when necessary.
...
Responsible for day-to-day operations of the service desk and IT related matters within the practice. Will take calls, answer emails and be available to assist on-site for any user related issues. Will monitor and resolve level I IT tickets through ServiceNow and provide quality customer services to their 500 users, as well as white glove support for their executive team. Will travel once a week to one of the 24 clinics around Fort Worth within a 50 mile radius (mileage expensed).
• Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities.
• Respond to and resolve user requests for assistance with computer systems, delivering a highquality, user-focused support experience.
• Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing.
• Troubleshoot technical issues and escalate them when necessary.
...
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