Team Member

Team Member

POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations. 

Guest Expectations

Well-Trained

• (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.

• Is very knowledgeable and answers guest questions quickly and accurately

• Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well -Groomed

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