Team Leader - Telco Sales (Pooling)

Qualifications

• With at least 1-3 years of experience as a Team Leader
• Amenable to work onsite in Bridgetowne, Quezon City, Philippines
• Preferably with Telco Retention & Sales experience
• Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Ability to mentor, coach, and provide direction to a team of employees
• Willingness to work a flexible schedule

Benefits include:

• Day 1 HMO benefits for Senior Trainers
• HMO upon regularization for Trainer (Associate level)
• P2P shuttle services
• Performance-based incentives

Essential Functions/Core Responsibilities:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organizati...