Vacancy Description
Passionate about leading teams and delivering exceptional customer experiences? Join ClearSource as a Team Leader and help drive performance, inspire success, and make a real impact in the US Solar industry.
We’re looking for a proactive and results-driven leader with strong analytical skills and a passion for coaching teams to exceed goals and deliver outstanding service.
What you will do as Team Leader
- Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
- Conduct regular performance reviews, feedback sessions, and coaching plans
- Monitor KPIs and implement action plans to address performance gaps
- Ensure high-quality customer interactions, adherence to process standards
- Collaborate with operations, QA, training, and support teams to improve workflow and results
- Handle escalations and provide timely resolutions
- Drive team engagement and create a...
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